CLIENTS

Client Profile
Internet Services Provider, Norway - Client is a leading Internet Services Provider in Norway. Client has private and corporate customers. Client sells broadband services via both wireless connection, telephone lines and fiber. Client provides the best coverage and the best support for business or private use customer. They also do a migration of broadband from any supplier to their service. Their customer base is around 2000 in and around Norway.
Our Solution
vTigress team did a thorough business analysis and worked with the technical and business manager at Client’s location to arrive at a detailed set of business requirements and implemented a total solution based on vtiger5.3. We created more than 40 custom modules to suit all types of equipments, their accessories and their pricing. The type s of products and services Client offered were also made available in the crm. Workflow events were defined as per business operations cycle of Client and many were pre-scheduled as cron jobs. The purchase cycle was kept track of and billing was totally automated by generation of invoices as pdf files. Emails were integrated and the installation engineers were able to use their handheld devices to access crms and mail status to the back office within Client office premises from anywhere around Norway.

Client Profile
e-Learning Industry India – Client was set up in 1993 at Hyderabad, to help doctors teach and learn medicine making full use of computer graphics and multimedia technologies. What started as a center to develop audio-visual aids at low cost for seminars, lectures and CME Programs, has evolved into an ambitious project that aimed to significantly enhance the existing infrastructure and quality of medical & healthcare education through emerging digital technologies. Client’s initial efforts were aimed at developing an exhaustive library of digitally archived e-Lectures by “Master Teachers” encompassing the entire undergraduate medical curriculum and for continuing medical education.
Our Solution
vTigress team proposed an open source vtiger solution to handle Client’s backend needs. vtiger CRM would maintain all customers data along with call details of each customer. vtiger CRM would also maintain reports on customers on a daily Basis for college wise details or call status-wise. Asterisk server was integrated with the vtiger CRM and soft phones installed on agents’ desktop to enable then to make calls directly through the CRM. All details of the call related notes were made by the agents within each call record so that this information was accessible to other agents in shifts whenever they called the same customer next time.

Client Profile
Manufacturing Industries, Australia – Client Industries has been serving the Electrical and Air Conditioning trade industries for over 15 years. Client is 100% Australian owned and 100% committed to trade partners, the Electrical Distributors and Electrical and Air Conditioning contractors. The business is committed to Australian manufacturing through its production facilities in Brisbane and Melbourne, and is actively engaged in Research and Development.The group consists of two divisions, Climate and Electric.
Our Solution
vTigress team proposed the open source framework vtiger from www.vtiger.com for the Client QuoteMaker application because vtiger is multiuser, easy to customize and easy to install/maintain. The principal functions built in the application are

  • To be able to create a new quote
  • To lookup an existing quote
  • To approve a quote

The above functions are realized in an intuitive GUI and are depicted in the home page of the application. Text interface can be switched over using a dynamic CSS feature, offering the best of both worlds. The system was developed with Spiral and Agile methodologies.

Client Profile
Satellite Communications, Canada – Clients is a satellite communications integrator, focused in the provision and support of solutions that enable our customers to communicate anywhere on the planet. Incorporated in 1988, Clients (NI) has grown consistently and profitably through a team of over 200 personnel located at offices around the globe. Our success has come through the development and delivery of turn-key communications solutions for the military, oil and gas, mining, media and public safety markets. Our flexibility to custom design solutions and integrate various satellite communications technologies for customer and industry specific needs, sets us apart from the competition.
Our Solution
Client team is a very diverse geographically spread across team who were not able to get real time insight into their sales, support and business process activities like quotes creation, sales automation etc because of the complexity involved and lack of real time data availability. They were seeking a single place or system to take care of their equipments, rentals, vessels and repairs. vTigress team proposed a customized vtiger solution in their Calgary headquarters which was accessible to all their offices worldwide.

Client Profile
Animation studio, Chennai, India – Client is a group of artists, telling stories electronically and painting these amazing ideas through graphic visuals in the form of Animation, they are supported by an amazing fleet of artists and technicians who are professionally trained, creatively inspired, and exposed to state- of-the art technology. Client has fully equipped studio facilities in Chennai, India, and Production offices in Sydney, Australia. Their pre-production and post-production facilities are world class and are ready to accommodate any volume of Animation and live-action movie/TV work.
Our Solution
vTigress proposed a solution called “HR Management System” is being designed and developed to enable its users with various features to accomplish Recruitment, Comp Off, KPI, Marketing & Sales and Employee management. The deployed system is expected handle the functionalities of vTiger CRM with enhanced featured attained by custom developed modules. In Client CRM employees are also users of the CRM system. Employee module allows the staff to create and update the employee profile for each employee including their photo, resume, contact details etc. The CRM admin needs to create the user in the CRM and simultaneously update the employee profile after the employee record is created. We have customized CRM for modules recruitment management, employee management, comp off management, KPI management. And we used existing default modules Marketing & Sales Management, Project Management and System Administration. Email server was also configured within the CRM. By all these modules this would complete a communication cycle with the employees and HRMS and allow the CRM users i.e. Client employees they may be in any designation to know the status at any given point of time.

Client Profile
Waste Management, Bangalore- India – Client is the brand of a company called PBK Waste Solutions Pvt Ltd. Client is a pioneer of designing and building solutions that enable everyone to participate to keep the city clean. Client has a range of segregation products, composters, books, services and auxiliary products that reflect its mission to allow everyone to “Harm Less”. Client’s range of composting products help you manage your household/community organic waste and convert it to useful high-quality compost. It supports you with flexible service plans to achieve your goal of becoming a green citizen. The Client products are designed to ensure that you compost at home, conveniently and hygienically. Client have also launched a new service called Recycle Guru that will help communities recycle their dry waste and support the informal waste dealers in the process.
Our Solution
vTigress team did a thorough business analysis and worked with the technical and business manager at Client to arrive at a detailed set of business requirements and implemented a total solution based on vtiger5.4. We created more than 10 custom modules to suit all types of equipments, their accessories and their pricing. The type s of customers, products and services Client offered were also made available in the crm. Workflow events were defined as per business operations cycle of Client and many were pre-scheduled as cron jobs. The purchase cycle was kept track of and billing was totally automated by generation of invoices as pdf files. Emails and SMS were integrated.

Client Profile
Cellular Services, Chennai, India – Client is India’s fifth largest and fastest growing GSM mobile service provider with a subscriber base of 65.1 million. Client is a pan India operator with a presence across 23 circles. The company offers voice & data services ranging from postpaid and prepaid plans, 2G and 3G services, Broadband Wireless Access (BWA), Long Term Evolution (LTE) to Value-Added-Services (VAS). In addition to providing premium internet access solutions to facilitate data intensive live streaming applications, the company has also paved the way to be amongst the first to offer 3G and 4G LTE services to customers.
Our Solution
vTigress proposed a solution called “Lead Management System” is being designed and developed to enable its users with various features to send email, SMS to regional head enterprise. Deployed CRM to enable Lead generation and capture details. Enable Importing of Leads in the system and exported out of the system to enable the call centre agents to use the CRM and make notes of the outgoing lead calls and capture end customers’ interactions as per field and validations list. Integrated email and SMS to send product details as pdf attachments. Calendar module is customised to setup appointments and notify sales staff about them. Customised reports in CRM to pull relevant reports related to the leads and agents.

Client Profile
Chemicals Industry, Germany – Client is a leading, global manufacturer of silicone release liners, used in a wide variety of pressure sensitive adhesive applications.With in-depth technical expertise, state-of-the-art production technology and flexible service programs around the world, Client can offer you the right release liner for your specific application. There’s no better solutions partner than Client to support your business and back the value of your products and your brand. Client delivers unparalleled customer solutions with the industry’s broadest product portfolio, produced and serviced globally with world-class manufacturing, sales, R&D and customer service teams.
Our Solution
vTigress team closely worked with the research and development team of Client to use open source crm vtiger to implement Client business requirements. vTigress suggested a separate database for all the machine trials that they needed by drawing information from the existing database and provided a way to actually visualize the products before they were created. This helped a lot in their research activities. This in due course of time was going to help save all stake holders millions of dollars and really ease their access to relevant and permissible information.

Client Profile
Steel Industry, India – Client is primary manufacturer of wire rods, TMT rebars and wires, welding products, fasteners, rolls and castings. Client strictly adheres to the highest standards of quality and services. There are many firsts with the Client. They established the first Wire Drawing Plant in Asia & is a pioneer in the Rolls industry of India. Pre-independence it also established the privately owned fasteners plant and supported industrial development. This is how Client emerged as a major manufacturing centre during the 20th Century thereby giving a boost to the nation building and industrial growth.
Our Solution
vTigress team closely worked with the sales and marketing team of Client to use open source crm vtiger to implement Client business requirements. vTigress suggested Lead management, Marketing and campaigns, invoice management, Project management, Product management, Agent transaction management, Expenses Management, Communication Management. We heavily customized the standard modules and developed close to 50 custom modules in order to achieve the correct sequence of events of their operations through workflows and events.

Client Profile
Seed Industry, India – Client has a rapidly increasing product profile in the Indian vegetable seed industry. Client has emerged as one of the leading companies in Indian vegetable seed industry for its strong and focused research, excellent infrastructure and unique and wide product range. The company fosters excellent collaboration with national and international research organizations to add versatility to its scientific strengths. Their seed processing facility at Hyderabad is also one of the best in Asia.
Our Solution
vTigress team studied the requirements in consultation with the Client team. After careful discussion with all the stakeholders and reviewing the existing documentation, proposed the following solution to Client team to help them connect with the distributors on a real time basis thereby increase the reach of the company and provide more reliable and efficient information to the distributors. vTigress suggested and implemented the solution based on open source CRM vtiger to Client team. The entire distributor directory was imported into vtiger and made available to the CRM users. Each distributor was given a portal login from where he could apply for distributorship at Client, upload any required documentation, fill any indent form, order any seeds and know the status of his order transit. vTigress team also built a communication platform based on telephone calls, emails and SMS for the entire distributor network of Client. For telephone calls, open source telephony server elastix based on asterisk PBX was configured and FXO card was used. For SMS integration, services of a SMS gateway service provider were hired who provided us with a set of pre approved templates for transactional SMSes. There was also a provision made to get incoming SMSes into the CRM recorded in a list view and which in-turn would fire a workflow to pump another outgoing SMS based on certain condition. Email server was also configured within the CRM. This would complete a communication cycle with the distributors and allow the CRM users to know the status of any distributor at any given point of time.

Client Profile
Fashion Industry, France - Client is all about garments which are basically of three type’s summer, winter and others. Our client requirements that are to customize in vtiger CRM . They need a module to be created to check the percentage of sales made by specific vendor for different plans and organizations maintain data of plans they deal with. Maintaining the collection, organization, opportunity in CRM. Maintain customer contacts, sales order and vendor’s details.
Our Solution
According to client requirements we have designed a module named vendor plans which list out all the information related to different modules like plans, collection, organization, opportunity, contacts, sales order and vendors. To achieve percentage of sales made by specific vendor for different plans and organizations we created different modules named plan, vendor plans and collections. Our team has customized opportunities and vendor modules. Created field formula for result field in vendor plan module. Our team as Added code to get sum of total of the sales order for specific organization. Our team created two custom modules.